Now Hiring - Digital Sales Support Associate in Ramsey, NJ

Location: Ramsey,
NJ 07446

Category: Sales Support
Employment Type: Full-time
Job Ref: 13216









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Overview





Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.
At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.


Position Objective


The Digital Sales Support Associate will interact with customers via live chat, phone, video, and email to provide and process information in response to inquiries, concerns, and requests about products, services, and online orders. The primary goal for this role is to provide all inbound traffic with a comprehensive and efficient interaction that converts the inquiry to an ecommerce sale or highly qualified sales lead and/or appointment. Working as part of a dynamic inside sales team, this role provides an exceptional customer experience through timely and knowledgeable product & services support.



Essential Job Functions

Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online.
Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer's experience.
Actively participate in pre-sales & post-sales support which includes answering questions (such as product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
Demonstrate technical selling skills and product knowledge in all core offerings.
Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology, features, and benefits of eCommerce products.
Work with internal resources to resolve any complex customer requests.
Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments.
Document product issues and provide customer feedback to help identify trends that may affect the customer experience.
Perform data entry to support management team reporting.
Manage time effectively, meeting personal and company goals, and working effectively with other members of the inside sales team.


Competencies (Knowledge, Skills and Abilities)

Computer literate with the ability to learn customer service software applications. Must have strong typing skills.
Strong interpersonal, verbal/written communication, and listening skills.
Ability to have dynamic, non-scripted chat/phone conversations with client.
Strong attention to detail and accuracy.
Strong organizational skills.
Knowledge of consumer electronics products, administrative procedures, and customer service principles & practices.
Positive, adaptable, outgoing solution-finder who is able to multitask.
Communicate well and are comfortable talking to customers on the phone.


Experience, Educational Reqts and Certifications

Some customer-facing work experience preferred (i.e. retail, food service, sales).
Ability to work 8-hour shifts between 8am and 8pm ET.


Konica Minolta Offers:
Outstanding benefits package (including medical, dental, vision, life insurance)
401(k) plan with matching company contribution
Generous holiday and paid time off schedules
Ongoing professional development training
Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.


Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.





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